Boys & Girls Club of Burbank and Greater East Valley

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Frequently Asked Questions

How do I sign up for Field Trips for the Summer Camp


Step 1: First you must have already registered for our summer program by paying the registration fee under the unit of your choice (Main Club, Edison, Jefferson, St. Patricks)
Step 2: Select Enroll Now or go to Enrollment screen
  • Choose child you want to enroll in new service
  • Choose "All Field Trips" for Field Trip sign ups
  • Choose the Field Trip you want to sign up for
  • Select "Continue Shopping" to add more Field Trips to your cart
  • Once all the Field Trips are in your cart for all your childrent, hit Continue to Payment Options
Step 3: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
 
Congratulations! You have signed your child up for Field Trips
 
If the field trip you want is full, you can choose the option to add your child to the Waiting List by clicking on the link that is displayed on the page right before you add the field trip to your cart.  
 

How do I enroll a new child in the program?


Step 1: Choose  Profile  from tabs on top of site and select  Add Member
Step 2: Answer questions regarding new child
Step 3: Select Enroll Now or go to Enrollment screen
  • Choose child you want to enroll in new service
  • Choose club/unit where service is located
  • Choose service for which you want to enroll
  • Choose Manual Pay, Auto Pay or Pay in Full.  For either option, you will still need to pay the registration fee and the first month's fees upon enrollment. We strongly encourage you to sign up for Auto Pay. 
  • Choose start and end dates child will attend the service
  • Hit Continue to Payment Options
Step 4: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
 
Congratulations! You have enrolled your child
 
Please note, if you have been been approved for Financial Aid, we will go in and change your amount due monthly.

How do I enroll an existing child in a new service?


Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.
Step 2: on Member Enrollment screen
  • Choose child you want to enroll in service
  • Choose club/unit where service is located
  • Add the services you need to pay for in your cart
  • Choose Manual Pay, Auto Pay or Pay in Full.  For either option, you will still need to pay the registration fee and the first month's fees upon enrollment. We strongly encourage you to sign up for Auto Pay.
  • Choose start and end dates child will attend the service
  • Hit Continue to Payment Options
Step 4: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
 
Congratulations! You have enrolled your child
 
Please note, if you have been been approved for Financial Aid, please select the "Financial Aid After School Fees" and we will adjust your amount based on the amount you have been approved for.

How do I change/update information about my child?


Step 1: Choose Profiles and then Members from top of website, and select the child you want to update
Step 2: Choose the tab with the information you want to update
Step 3: Choose Edit This Information at below the information
Step 4: Edit the information you want and click Update this Information

Which Unit should I choose for my child?


The Unit you want to select is where your child will be attending the primary service in which they are participating. This is typically the school your child attends.

How do I withdraw my child from the program?


Step 1: Go to Financials Section and select Services
 
Step 2: Identify the Child and Service you want to Withdraw
 
Step 3: Click on the Withdraw button for that service
 
*Please note that you will have to withdraw from each service separately for each child.
 
*Please also note that we require 10  days advance notice for withdrawal.
 

How to complete the registration process using the parent portal.


    1. Go to www.parentportal.bgcburbank.org and click on “Create New Account”.  Be sure to have a combination of letters, numbers and symbols in your password.
    2. You will be sent a verification link to your email.  Please click on the verification link before proceeding.
    3. Complete your registration by filling out the requested information about your household.
    4. Fill out the information about your child(ren) under the “Add New Member” section.
    5. If you have more children to add, go to Profile => Add New Member
    6. Go to Enroll and select the correct member and unit.
    7. Select the registration fee and continue to step 2.
    8. Select “Add to Cart” on the next step
    9. Select the “continue shopping” which will take you back to the “Enroll” tab.
    10. Select the same member and unit and now select the “Monthly Elementary After School Fees 2017-2018”.
    11. Continue to step 2 and select which payment method you would like (Auto, Manual or Pay in Full).
    12. A pop up should appear for you to confirm your selection.  Please make sure the pop up isn’t being blocked by your browser.
    13. If you have been approved for Financial Aid, select the Financial Aid rate at the bottom of the screen (Please note, the default amount for the Financial Aid rate is $10 but we will adjust this amount to what you are approved for).
    14. Select “Add to Cart” and then either “Proceed to Checkout” if you are done or “Continue Shopping” if you have more children to enroll.
    15. Complete the payment information.
    16. Make sure you receive a registration confirmation email to ensure the registration process was successful.
 
You’re all done!!

How do I print out statements from the Parent Portal?


To print out statements from the Parent Portal:
 
1) Log in to Parent Portal account and go to the Pay tab.
2) Under the information for each child, immediately underneath the list of payments and (if visible) the Make Payment button click on the button labeled ‘View/Print Annual Payment Summary Reports (A range of years that are available, ex. 2013-2018)
3) Select calendar year desired & scroll up and down as necessary to review the report. Print as desired. Close when done.
 
Please note that this option is disabled if you have an outstanding balance.  If your account shows a balance but you feel this is an error, please contact our office.

How to purchase additional weeks or days for summer camp.


To add summer weeks:
 
1. Go to the Financials Tab.
2. Click on "Show Detail" next to the member you want to add weekly session dates for.
3. Click on "add session dates"
4. Click on the session dates you want to add and then hit "Process"
 
To add summer days:
1. Go to the Financials Tab.
2. Select the option to "Purchase more days" under the member you want to purchase more days for.
 
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